We will always warranty any apparent product defect and/or error. We will not warranty normal wear and tear on our products. Our products are used continuously in the sun, rain, snow and other weather elements. We have no way of tracking how or when your product was used, and if it was used correctly. Prime Canopies will always put the customer first. If you feel that your product is defective go ahead and reach out to us with your Order # and photos of the defective unit.